How are Gift Cards migrated into Lightspeed Retail?

DOOSYNC migrates Gift Cards as follows:

If your Gift Card codes comply to Lightspeed Retail requirements (12 to 16-digit numbers):

If your Gift Card codes do not comply to Lightspeed Retail requirements (12 to 16-digit numbers):

A new code is created by DOOSYNC (12-digit number) for each Gift Card
- You are provided with a conversion table (spreadsheet) to facilitate the transition.
The previous code is indicated in the ‘Notes’ section
The associated balance is migrated
Please note that:
- You can still search for a gift card using its previous code in Customers > Gift Cards in Lightspeed Retail
- You cannot scan a gift card when proceeding to a sale, as it will not be recognized by Lightspeed Retail. You will have to manually enter the new Retail code to proceed to the sale.

NB: The name of the customer who purchased the Gift Card is not migrated by DOOSYNC.

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